FAQ
Sizing & Fit
Q: What sizes do you offer?
A: We offer inclusive sizing from XS to 6XL, ensuring luxury fashion that fits every body type.
Q: How do I choose the right size or request customization?
A: Please refer to the size guide available on each product page to select the best fit. If you prefer a customized fit, you can fill the form in the Customization section or contact us via WhatsApp with your measurements, and our team will assist you.
Q: What if I am between two sizes?
A: If you fall between two sizes, we recommend choosing the larger size for comfort or opting for customization for a tailored fit.
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Customization
Q: Can I customize my order?
A: Yes, we offer customization on fit, embroidery details, and certain design elements. Please submit your requirements through the Customization section on our website, and our team will get in touch with you.
Q: How long does customization take?
A: Customized orders typically take 2–3 weeks depending on the complexity of the design and alterations required.
Q: Can I request changes after placing my order?
A: If your order has not yet entered production, we may be able to accommodate changes. Please contact us as soon as possible after placing your order.
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Shipping & Delivery
Q: What are the shipping charges and delivery timelines?
A: Shipping charges are calculated at checkout based on your delivery location. For orders within India, shipping is free on orders above ₹3000, while a ₹100 shipping fee applies to orders below ₹3000. Delivery usually takes 10–12 business days for metro cities and 14–17 business days for other locations. International deliveries typically take 7–14 business days depending on the destination country.
Q: Do you ship internationally?
A: Yes, we ship worldwide. International shipping charges are calculated at checkout based on your delivery location.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email or WhatsApp so you can follow your delivery in real time.
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Quality & Care
Q: Are Maison Duo pieces handmade and what fabrics are used?
A: Many Maison Duo pieces feature hand embroidery and artisanal detailing, crafted with care. We use premium quality fabrics and embroidery threads to ensure comfort, durability, and a luxurious finish.
Q: How should I care for my embroidered garments?
A: We recommend dry cleaning or gentle hand washing for embroidered garments to preserve the fabric and intricate detailing.
Q: Are Maison Duo garments made in India?
A: Yes, our pieces are designed and crafted in India with attention to detail and quality craftsmanship.
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Returns & Exchanges
Q: What is your return and exchange policy?
A: Please contact us within 48 hours of delivery with your order number and reason for Return and Exchange. Items must be in their original condition with tags attached. Customized or personalized items cannot be returned or exchanged, but we can assist with alterations if needed. Return shipping costs must be borne by the customer.
Q: How do I initiate a return request?
A: Please contact us via WhatsApp or email with your order number and reason for return within 48 hours of receiving your order, and our team will guide you through the process.
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Support
Q: How can I contact Maison Duo for assistance?
A: You can reach us through WhatsApp, Instagram, or the contact form on our website, and our team will be happy to assist you with sizing, customization, or order-related queries.