RETURN AND EXCHANGE

At Maison Duo, every piece is thoughtfully designed and carefully crafted to celebrate fashion for every age and every size. We strive to ensure that you love what you receive. However, if there is an issue with your order, please review our return and exchange guidelines below.

Exchanges

We strive to ensure customer satisfaction. However, due to the nature of our products, customized or made-to-order items may not be eligible for exchange.

Exchange requests may be considered in the following situations:

* Incorrect item delivered
* Manufacturing defect
* Major damage during shipping

All exchange requests must be reported within 48 hours of receiving the product.

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Returns & Refunds

Refunds are applicable only in cases where the product received is defective, damaged, or incorrect.

To request a return, customers must:

* Contact us within 48 hours of delivery
* Provide order details and images of the issue
* Ensure the product is unused and in original condition

Once the return is approved and inspected, the refund will be processed according to the original payment method.

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Non-Returnable Items

The following items are not eligible for return or exchange:

* Customized or altered products
* Products purchased during special promotions or sales
* Products damaged due to misuse after delivery

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