TERMS AND CONDITIONS
Terms & Conditions – Maison Duo
At Maison Duo, we are committed to providing a smooth and enjoyable shopping experience. By accessing and using our website, you agree to comply with the following terms and conditions.
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Products
We take great care to ensure that all product details, descriptions, and images displayed on our website are accurate. However, slight variations in color, fabric texture, or embroidery may occur due to photography lighting, screen settings, or handcrafted processes.
These variations are natural and do not constitute defects.
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Orders
All orders placed on our website are subject to availability and confirmation. Once an order is successfully placed, you will receive an order confirmation email.
Maison Duo reserves the right to cancel or refuse any order if necessary, including in cases of pricing errors, product unavailability, or suspected fraudulent activity.
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Cancellations
Orders may be cancelled within 24 hours of placing the order.
After this period, orders may already be in processing and cancellation requests may not be accepted.
For cancellation requests, please contact our support team as soon as possible.
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Shipping & Delivery
Delivery timelines may vary depending on product availability, customization requirements, and shipping location.
Maison Duo is not responsible for delays caused by courier services, natural disruptions, or unforeseen circumstances.
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Intellectual Property
All content on this website, including images, designs, text, logos, and graphics, is the property of Maison Duo and may not be copied, reproduced, or used without permission.
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Changes to Terms
Maison Duo reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website signifies acceptance of the updated terms.
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Taxes & Duties
Domestic Orders (India)
For orders shipped within India, all product prices displayed on the Maison Duo website are inclusive of applicable taxes as per Indian regulations, unless stated otherwise at the time of checkout.
Customers are not required to pay any additional taxes at the time of delivery within India.
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International Orders
For international shipments, orders may be dispatched on a Delivery Duty Unpaid (DDU) basis.
This means that the prices shown on the Maison Duo website do not include import duties, customs charges, or local taxes that may apply in the destination country.
As the recipient of the shipment, you may be required to pay these charges directly to the courier service or customs authorities before the order can be delivered.
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Important Information
Please note the following:
* Import duties and taxes vary depending on the country of delivery.
* Maison Duo is unable to estimate these charges as they are determined by local customs authorities.
* Any duties, taxes, or customs clearance fees will be charged directly by the courier company or customs office in the destination country.
* These charges must be paid by the customer in order to receive the shipment.
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Customs Delays
Maison Duo is not responsible for delays caused by customs clearance processes or local regulations in the destination country.
Customers are advised to check their country’s import policies before placing an international order.
Contact Us
For any questions regarding these terms, please contact us at:
Email: support@maisonduo.com
Business Hours: Monday – Saturday